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Order & Payment

Order on Powerness Official Site

One of the best places to get authentic products. Enjoy Livechat customer service, fast domestic shipping, and an extended warranty when you purchase here. 

Order Processing Time 

Once your order is placed, you will receive an order confirmation. Your order will be processed within 3 business days. We are working on getting your order shipped asap! 

Shipping Time

Your order usually arrives within 5-10 business days after it gets shipped. However, it may take longer due to conditions such as extreme weather, postage delays, and other force majeure factor. Orders are not shipped or delivered on weekends or public holidays.

Shipping Area 

Powerness UK site ships to contiguous UK. 

Payment Options 

We accept credit cards, debit cards, and Paypal payments. The transaction is backed and protected by PAYPAL. 

Tracking Number

A shipping confirmation with a tracking number will be sent once your item is shipped. Please stay tuned to the delivery status, and collect your package on time to avoid lost and stolen packages. If your tracking information has not been updated within 5 business days, please contact service@powerness.com. 

Package & Damage Package

Your order may be split into different packages if you are buying Powerness Generator set or more than one item. Contact us if you received a damaged package. 

Lost and Stolen Package

Check with your family and neighbors to see if they have collected the package for you. 

Contact the courier as soon as possible, if the shipping status shows delivered, and you did not get your package. For further assistance, we are here to help at xinghe@nermade.com / micky@nermade.com .